In Stock Items: 2~5 business days to receive.
Pre-Order Items: 2~3 Weeks.
(We will send in the orders to the manufacture every week).
P.S: For All Pre-order items, please make sure you can wait before you place an order at OLENSME.COM.
We DO NOT accept refund once we sent in the order. Thank you for the business!
Due to different monitor settings, please keep in mind that the actual colours of the contact lenses may not match 100% with those on your screen.
No refunds/exchanges due to buyer's remorse or mistake (e.g. wrong colour, prescription or delivery address supplied)
We will replace incorrect lenses. Defective lenses can be replaced, but they must either be mailed back to us or have a verification photo supplied, and be intact in the original sealed vial so we can submit feedback to our suppliers and have them give the replacement to us. We must receive notification of incorrect or defective items within 14 DAYS of their receipt by the customer; we do not provide replacements past this timeframe. Customers may be required to pay for the additional postage charge depending on the situation.
We only accept USD; but if you have other currencies, our Paypal payment processer will convert your local currency to USD.
We are not responsible if your country's customs charges you taxes and duties.
All items are checked to be in perfect condition when we dispatch them. We are not liable or responsible for any losses or breakages during shipment. These rules are subject to change any time without notification.